If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with us.
raffle entry orders
Orders placed to include raffle entries for raffles on Scuphed.com cannot be refunded after the raffle which the entries were meant for has closed.
After the raffle has closed you may only do exchanges for products of equal or lesser value and the product being exchanged must be in the same condition as you received it to be valid for an exchange.
Your Order Cancellation Rights
You are entitled to cancel your order within 30 minutes of placing it without giving any reason for doing so.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse you no later than 7 days from the day on which you cancel your order. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the goods to be eligible for a return, please make sure that:
The products were purchased in the last 30 days
The products are returned in the same condition they were received
The products have all the original tags on them
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the goods to us. You should send the goods at the following address:
1780 E 1st Ave Vancouver, BC V5N1B1 Canada
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us: